 |
|
||||||
Cisco Systems - Cisco Weekly Update - 1 May 2008 |
This week's channel alert highlights Westcon Group's customer service initiative and our commitment to providing second to none customer service to our partners. Also included is a sneak preview of what's coming up for Westcon and Cisco including the launch of our first UC500 focused Video on Demand, as well as the launch of Cisco's Turbo Challenge promotion. While the increase in staff members is set to make a major difference, there is a strong emphasis on ensuring front-line client services personnel have the necessary Cisco skills to ensure the customer's first point of contact with Westcon Group is effective and professional. Heading the team is National Customer Service Manager Troy Hickey. “We're providing ongoing training for our staff so they can deal directly and in an informed manner with our customers,” he says. “Essentially, it's about having someone on the line who can deal with queries without having to ‘pass the buck'.” We are proud to announce that Nathan Godsall, Westcon Group's BDM for Cisco SMB, has won the first 'Why Cisco for SMB' award presented to him by Cisco Systems. The objective of the presentation was to articulate the value proposition of Cisco and its SMB strategy as well as Westcon Group's value proposition and the focus on providing value to our channel and supporting resellers in the SMB space. Nathan's proud moment was clinched from key competitors in a presentation to Cisco executives at the Cisco offices in Sydney earlier this week. Congratulations Nathan! Who's Who in the Westcon Group's Cisco Team? :: Troy Hickey joined the Westcon Group in July 2007, taking on the role of Customer Service Manager. Troy has been charged with the responsibility for the total overhaul and restructure of the Westcon Group Customer Service operations, setting out to establish the company as a virtual extension of our customers' businesses. Prior to joining Westcon, Troy spent five years at ING Australia as that company's Customer Services Manager. Troy Hickey may be contacted via email at troy.hickey@westcongroup.com.au or call (02)9432 1016 If you are interested in receiving a copy of the VOD please let us know - email the Cisco SMB team on ciscosmb@westcongroup.com.au The Turbo Challenge program starts now and finishes at the end of July 2008 so make sure you register soon!! We'd love to hear any suggestions you ******** Tip of the week ********
Welcome to the Cisco Weekly Update - Issue #3; 1 May 2008
Westcon Group to Launch ‘Customer First' Initiative ::
At Westcon Group, we have long been committed to providing Cisco customers with the best possible client service infrastructure. In line with that commitment, in June 2008, we will be launching the Customer First initiative, which sees numerous major changes made to the Westcon Group's client service business unit. Key among those changes is the 150 per cent increase in personnel dedicated to the management of relationships between our Cisco customers and Westcon Group.
Troy may be contacted directly via email at troy.hickey@westcongroup.com.au
A Cisco Proud Moment ::
Launch of Westcon Group's First UC 500 Video on Demand ::
We are pleased to announce the launch of Westcon Group's first video on demand focusing on Cisco's UC500. Nathan Godsall, our UC500 guru reveals how easy it is to set up the UC500. You will also see how the UC500 allows you to 'plug and play' into Cisco's IP phones.
Race to the finish line with Cisco's Turbo Challenge ::
We're excited to announce Cisco's new Turbo Challenge promotion brought to you by Cisco and Linksys. To participate in the promotion you firstly need to register at:
Suggestions for next edition ::
may have for the Cisco Weekly update,
just send them through via email:
Be water wise and green fingered!
Remember the next time you clean up your pond or aquarium, pour the water around your plants as a liquid fertiliser. It is full of nutrients that your plants will love!:
For more information or comments please contact Lidia Lal, click here
| Westcon Group is concerned about your privacy. We do not rent, sell or exchange email addresses. If you no longer wish to receive these emails, please reply to this message with "Unsubscribe" in the subject line or simply click on the following link: Unsubscribe |
| Westcon Group Unit 4, 39 Herbert Street St. Leonards NSW 2065 Australia Read the VerticalResponse marketing policy. |
 |
|
